Refund Policy

At custom9.com, we strive to deliver high-quality, customized T-shirts that meet your expectations. Since all our products are made-to-order, we have specific guidelines regarding refunds and returns. Please read our Refund Policy carefully before placing an order.

1. No Refunds for Customized Products

As our products are customized according to your design specifications, we do not accept refunds once an order has been placed and confirmed. By submitting your order, you acknowledge that the product is made specifically for you, and refunds cannot be issued due to changes of mind or incorrect details provided during the ordering process.

2. Quality Assurance and Returns

Your satisfaction is important to us. If you receive a product that does not meet your quality expectations, or there is a defect in the item, we will work with you to resolve the issue. You can contact us for the following:

Return for Remake: If the product quality is unsatisfactory or there are defects, we offer a return for remake option, where we will recreate the product based on the original design and specifications at no additional cost to you.

Collaborative Resolution: We are committed to ensuring that you receive a product you love. If there are any issues, please reach out, and we will work to find a suitable solution.

3. How to Request a Return

If you believe you’ve received a defective product or one that does not match the quality standards, please follow these steps:

We will review your request and, if applicable, provide you with instructions on how to return the item.

Once the returned item is received and inspected, we will proceed with a remake or further resolution.

4. 24/7 Customer Support

We offer 24/7 online customer support to ensure that your concerns are addressed promptly. Whether you have questions about your order, or need assistance with a quality issue, our team is available around the clock to help. You can contact us at [Insert Email] or through our live chat service on the website.

5. Contact Us

If you have any questions about this Refund Policy, or need assistance with a product issue, please contact us at:

Email: Email: custom9001@outlook.com

24/7 Service: Live Chat